FAQs

WE HAVE ANSWERS.

Our Customer Care team is quick to respond (it's like all they do), so contact us at info@LOYALtoaTEE.com with any questions or comments!

 

DO YOU ACCEPT EXCHANGES OR RETURNS?

We currently don't accept returns or exchanges unless we made an error with the order. In the future, we will aim to offer this for our customers. Please check the size guide for each product before making your order. 

 

WHAT ABOUT DAMAGED, DEFECTIVE, OR WRONG ITEM(S)?

We know mistakes can happen so we apologize if you’ve received a defective product. This includes a hole in the product, a misprint, or wrong item(s) being shipped. Within 5 days of receiving your order, contact us and we’ll work with you to provide a replacement.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

All major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apply Pay. If you're unable to pay with these options, we also accept e-mail money transfer. Contact us and we’ll work with you to process the order.

 

SHIPPING COSTS?

Shipping is usually expensive, but we’ve made it simple and affordable. These will be added to your subtotal at checkout:

  • US/CANADA: $5.95 CAD shipping flat rate unless there is a promotion (free shipping on any order subtotal $100 or more)
  • INTERNATIONAL: $15.95 CAD shipping flat rate

It is your responsibility to provide the correct mailing address within 24 hours of an order. You will be responsible for paying shipping costs ($5.95 for N.A. orders, $15.95 for International) for any orders that need to be re-shipped due to an incorrect mailing address.

 

WHEN WILL I RECEIVE MY ORDER?

All orders are shipped via USPS or Canada Post and USPS orders will include a tracking number. Processing orders typically require 5-6 business days. After which, below are approximate shipping times based on location (expect a few extra days during holiday season): 

  • US: 5-7 days
  • CANADA: 8-12 days
  • INTERNATIONAL: 8-15 days. Sometimes it can take a week or two longer depending on the country.

 

WHAT CURRENCY AM I BILLED IN?

Note the final amount will be billed in CAD. The displayed prices in other currencies are an approximate of the final billed amount using today's rate from xe.com

 

ARE YOU AFFILIATED WITH THE NBA, MLB, ITS PLAYERS, OR TEAMS?

We are in no way affiliated with the National Basketball Associated (NBA), Major League Baseball (MLB), its players, or any of the NBA/MLB's officially licensed teams or entities. 

 

HOW SHOULD I CARE FOR MY TEES?

Follow these tips and your shirt will remain awesome for a very long time with the same bright designs.

  • Wash inside out with cold water with similar colors using a gentle cycle (hand wash preferred)
  • Tumble dry low (hang-dry preferred)
  • If ironing is necessary, iron inside-out on the lowest setting
  • Avoid using bleach and do not dry clean
  • Wear the tee morning, day, and night to show your loyalty


IS YOUR SITE SECURE?

Like you won't believe! We are certified Level 1 PCI DSS compliant, in other words, REALLY safe. All credit card information is transmitted over a secure connection. For more information, visit PCIcomplianceguide.org.

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